At CW-Official, we strive for customer satisfaction. If you find yourself dissatisfied with your purchase, our refund policy ensures a fair and transparent process. Please review the following terms:
Eligibility for Refund:
Refunds are applicable within 30 days of the purchase date.
To be eligible for a refund, the item must be unused and in its original condition.
Return on Size Miscalculation
We have the standard US size chart for the apparel products. Customers are advised to select size carefully before buying. CW-official will not be responsible for accepting returns on the basis of wrong selection of sizes by the customers.
Refund Process:
Contact our customer support team at info@cw-official.us within the specified period.
Provide the order number, reason for the refund, and any relevant supporting information and evidence (e.g pictures, videos).
Our team will review your request and respond with further instructions
Refund Options:
Refunds will be issued in the original form of payment.
Please allow 7 business days for the refund to be processed after approval.
Non-Refundable Items:
Customized or personalized items are non-refundable unless there is a manufacturing defect or error on our part or the products in used condition with no box or damaged box.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
Cancellation Policy:
Orders can be canceled within 24 hours of purchase. Once the item has been shipped, the refund process will apply.
Contact Information:
For any refund-related inquiries, contact our customer support at info@cw-official.us.
We appreciate your trust in CW-Official, and we are committed to ensuring your satisfaction with our products. Thank you for choosing us!
Note: This refund policy is subject to change without prior notice. Please refer to the latest policy on our website for the most up-to-date information.